Terms & Conditions

When enrolling as a member of Bloom Barre (1/141 Charles Street, Launceston), you agree to the terms and conditions below.

Please read through the terms and conditions thoroughly before enrolling. 

General Terms & Conditions

A minimum of three people is required for a class to proceed. You will be contacted via text 2 hours before the start of class should it need to be cancelled and your session returned.

Payment must be made before booking. To book a class, you must either have pre-purchased sessions in your account or pay at the time of booking. If you are booking a waitlisted class, you will not be charged until you have been promoted to the class.

Please be aware classes are on a first come, first serve basis. If you have yet to book a class, to avoid disappointment, please check online that the classes are taking place, particularly in the early morning and late evening.

As class sizes are limited, we strongly recommend pre-booking online or via the Bloom Barre App to reserve your place. Please log in to change or cancel your booking if you can no longer make it.

Class Cancellation Policy

Bloom reserves the right to cancel and change any classes, workshops or events without any prior notice. However, in the event, we will do our best to accommodate you so you don't miss out.

Our class cancellation policy is 8 hours before class commencement. This notice must be respected to allow us to manage the class schedule best and avoid forfeiting the class.

If you cancel before the 8 hour window, your class will be credited back to your Bloom account with no charge.

If you cancel within 8 hours of the class start time, you will incur a $10 late cancellation fee. If you are absent from the class, you will be charged a $20 no show fee, as it often means another client misses out.

Your cancelled or missed class will be credited back to your Bloom account within 15 hours.

Of course, if something is out of your control and you can no longer make the class. Please email hello@bloombarre.com.au about your situation.
***Facebook and Instagram messages will not be accepted***

Waitlist Policy  

You can sign up for the waitlist if a class you want is full. Should a place become available, our system automatically adds you to the class up to 1 hour before the scheduled class time. If you anticipate you will not be able to attend and have yet to be added to the class, please remove yourself from the waitlist online using your WellnessLiving Achieve App. You will receive an email confirmation when you have been added to the class from the waitlist.

If you have been added to the class from the waitlist, you will have a 1 hour grace period to cancel. Otherwise, standard cancellation policies apply.

Membership Terms & Conditions

All Memberships operate on a 7 day auto renew schedule from the credit card stored in WellnessLiving (a secure system) on the same day as the original purchase. Payment will continue unless notified. (See Termination Policy below).

Memberships will continue with scheduled auto renewals unless Bloom Barre is notified of a termination request in writing (see Termination Policy below).

Memberships may be subject to a price increase but will be communicated in writing four weeks before any change.

All purchases and direct debit transactions are non-exchangeable, non-transferable, and cannot be refunded for unused classes during your membership cycle. However, if you have been struck with Covid-19, we will do our best to accommodate you.

Any missed classes or classes that have been unused during your billing cycle cannot be refunded and do not accrue from week to week.

If payment is unsuccessful, you will be charged an $8.80 dishonour fee from the third party merchant processor. Unfortunately, this dishonour fee is out of our control, and we cannot refund this charge. 

2 or 3 Class Memberships

Your membership cycle runs Sunday-Saturday, and to get your 2 or 3 classes in, you must book between Sunday and Saturday. If you are prompted to 'choose a purchase option' when booking, please do not select another membership option, as you will end up with a double-up. Instead, contact hello@bloombarre.com.au if you need help booking within your membership cycle.

Suspending your Membership

We don't want you to pay for a membership you're not getting value out of, as we realise that life can get busy and fabulous holidays are planned. For this reason, you are welcome to pause your membership at any time for a minimum of 7 days, and suspensions are unlimited. 

If you want to suspend your membership, request your suspension to hello@bloombarre.com.au at least 5-7 days (excluding weekends) before your next scheduled direct debit payment. This ensures the correct measures are implemented to cease expected credit card payments for the given period.

Please remember that emails and messages are not monitored on weekends, and any unused or missed classes within your membership cycles cannot be refunded.

If you fall sick with Covid-19, contact us immediately, and we will do our best to accommodate your situation. 

Membership Termination

Bloom wants to avoid trapping anyone into long-term financial commitment as we understand circumstances change. Still, we have a minimum 4-week commitment to allow you to see and feel the benefits of regular, ongoing practice before ending your membership. Please note that if you have suspended your membership within the first four weeks, you must fulfil the rest of the minimum term before terminating. After this minimum term, contact us via email with at least 7 days notice from your next scheduled direct debit payment.

All requests for membership termination must be made in writing; unfortunately, we cannot honour in-studio cancellations. You will receive an email confirming your cancellation when it has been completed. Please note that your termination request has yet to be received if you do not receive confirmation within 48 hours.

Memberships are paid weekly in advance, so no refunds can be awarded once the transaction has been made if you fail to advise within adequate timeframes. 

In the case of long term or permanent injury or illness that prevents using our services, immediate membership termination will be permitted. Termination will take effect when we receive written confirmation from a medical doctor.

Bloom Barre may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.

We understand that life can be unexpected, so please discuss your situation with us if necessary.

Introductory Offer - The Bloom Experience

The Bloom Experience is available once per client only to introduce you to the studio and is valid for 21 days from the purchase date. After that, sessions are non-refundable and not transferable; however, they can be extended if you are injured or unwell; in this case, we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Clients found to be buying the Introductory Offer more than once will be suspended and charged any additional class costs they may have incurred.

Casual Class Pass

The Casual Class Pass is valid for one year from the purchase date. After that, sessions are non-refundable, are not transferable and can be extended if you are injured or unwell. In this case, we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Lifestyle Pack: 10 Mixed Classes

The Lifestyle Pack is valid for three months from the first booked class. After that, sessions are non-refundable, are not transferable and can be extended if you are injured or unwell, in this case, we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

Service Sales

All sales are final. Refunds will only be issued in case of a merchant processing software error or a Bloom team member incorrectly processing a sale on the client's behalf. Refunds or credits due to an incorrect purchase or a client's change of mind will be at the discretion of Bloom Barre. Sessions cannot be transferred to another person. All community members must have their own account (for safety and insurance purposes) and purchase their own sessions.

All return requests must be submitted in writing to hello@bloombarre.com.au within 7 days of the sale date.

Privacy

Bloom is committed to protecting your privacy and any personal information we collect. We comply with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information. Bloom is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal data is an act of trust and is taken seriously unless consent is given.

Want this in your back pocket? Download the T&Cs here.